Shipping Policy – Sovana Jewellery

At Sovana Jewellery, we do our best to provide our customers with fast and reliable delivery. This Shipping Policy explains delivery times, costs, and procedures to ensure you have the best possible shopping experience.

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Processing & Delivery Time

We aim to dispatch all orders within 24–72 hours after payment has been confirmed.

Once your order has been shipped, delivery typically takes:

5–14 business days

Delivery time may vary depending on:

• weather conditions

• high-volume periods (e.g., holidays)

• customs processing (if applicable)

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Free Shipping

At Sovana Jewellery, shipping is always free on all orders.
Regardless of order value or destination, no shipping fees are added.

This is part of our commitment to offering a smooth and convenient shopping experience.

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Shipping Method

All orders are shipped directly from our supplier.
This allows us to:

• shorten processing time

• ensure faster delivery

• maintain high quality control for every item shipped

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Order Processing

After placing your order, you will receive a confirmation email with your order details.

• Orders are processed and dispatched within 24–72 hours

• Once shipped, you will receive an email containing your tracking number, allowing you to follow your shipment in real time

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Track Your Order

Sovana Jewellery provides a tracking number for every order.
This number is sent by email and allows you to follow your package directly via our website so you always know where it is and when it will arrive.

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Questions & Support

Do you have questions about your order or about our shipping policy?
Our customer support team is here to help!

Contact: info@sovana-jewellery.com

We aim to respond quickly and professionally to all inquiries.

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Limitations & Exceptions

While we do everything we can to meet our estimated delivery times, unexpected situations may occasionally cause delays, such as:

• customs handling

• extreme weather

• unexpected events (force majeure)

Sovana Jewellery cannot be held responsible for such delays, but we appreciate your patience and understanding should this occur.

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Summary

At Sovana Jewellery, we strive to provide an exceptional online shopping experience, including fast and reliable delivery.
By following our Shipping Policy, we ensure that every customer receives their products as quickly as possible.

For further questions or information, feel free to contact us at:
info@sovana-jewellery.com